Introduction Thanks for shopping at Gomoveit.io (hereinafter referred to as “website” or “service(s)”) In accordance with this Return & Refund Policy (hereinafter referred to as “Return and Refund Policy” or "Policy") Gomoveit.io Limited, a company with registered office location at 400 Pavilion Drive, Northampton, NN4 7PA (hereinafter referred to as the “Provider”) will indicate the Provider’s policy for when and how our customers (hereinafter referred to as the “User”) can return a smartwatch (or other product) or receive a refund for that product, if applicable. view of General Terms & Conditions Reporting of a problem or issue with an order Correspondingly, if there is a problem with the User’s order (e.g. a quality error or a delivery issue) that the User cannot resolve himself/herself, and he/she wants to contact the Provider using the information included below, he/she should also include the following:
Order ID
The description of the issue
Photos of the issue (mandatory for evidence purposes)
If the User’s claim is validated by the Provider’s quality assurance team, the Provider will send the User a different product of the same type to the User as quickly as possible or offer a full refund for the defective order. Defective, faulty or damaged products If the User receives defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products or lack of quality of the delivered product and wants to submit a new order, the Provider will cover the costs of the new order. The faulty item has to be returned before the replacement product is sent. Wrong address If the User provides an address that is considered insufficient or wrong by the courier, the shipment will be returned to the Provider. If the User wants to submit a new order with an updated address, the User will be liable for the costs of the new order. Unclaimed Additionally, shipments that go unclaimed are returned to the Provider. If the User wants to submit a new order, the User will be liable for the costs of the new order. Right to cancel Once you place an order, it can be cancelled only if it is not delivered by the us, the Provider, within the provided timeframe which you have agreed with when buying the product. Changes To Policy The User can review the most current version of the Provider’s Return and Refund Policy at any time at this page. The Provider reserves the right, at its sole discretion, to update, change or replace any part of this Policy by posting updates and changes to the Provider’s website. It is the User’s responsibility to check the Provider’s website periodically for changes. The User’s continued use of or access to the website or the Service following the posting of any changes to this Policy constitutes acceptance of those changes. Severability In the event that any provision of this Policy is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from this Policy, such determination shall not affect the validity and enforceability of any other remaining provisions.
Entire Agreement This Return and Refund Policy represents the entire agreement between the two parties, the User and the Provider, completely replacing any other previous written or verbal agreements concerning the relationship of the two parties.
Contact Us If the User has any questions on how to return an item to the Provider, contact the Provider through the information specified below:
the User can contact the Provider through email at orders@gomoveit.io
Or through mail at 400 Pavilion Drive, Northampton, NN47PA, United Kingdom